Things worth knowing
Who should I turn to with questions, suggestions or complaints about chocolate?
Using our contact form you can contact us at any time per email, or simply call us at the following telephone number: 05221/910-0.
What do we understand by sustainability in the cocoa sector?
Cocoa beans are a precious jewel of nature. Caring for them is an art which requires a great deal of know-how and commitment from the farmers in the country where they are grown. Our aim is to mediate this knowledge and give the farmers a fair reward for their extra work.
What’s the right way to store chocolate?
Chocolate is best stored at a generally constant temperature between 14°C and 18°C.
Can you keep chocolate in the refrigerator?
You shouldn’t do this because the humidity in the refrigerator promotes sugar crystallisation. Other aromas can also affect the chocolate. In addition it does not melt so easily on the tongue as it would if it were stored at room temperature.
How can keep the chocolate glossy when I use it to coat cakes or for decorative purposes? What is the meaning of tempering?
The word tempering is used when the chocolate is melted, cooled down and then reheated.
After you have melted the chocolate in a water bath the liquid chocolate (42 – 45 °C) is then cooled down to below 30°C. Around a third of the melted chocolate should then be spread backwards and forwards with a spatula on a smooth clean surface ( working surface or baking tray) until it begins to turn hard. After that it can be mixed under the rest of the chocolate. In this way the cold chocolate is once again re-warmed by around 2°C. But be careful to make sure that no water gets into the chocolate.
Are all Weinrich products free of genetically changed organisms?
Our basic philosophy about quality means that we do not use genetically modified raw materials. Our suppliers at all levels have signed written assurances that they will not deliver genetically treated raw materials.
Where can I find details on calories and nutritional values on all your products?
We declare the great majority of all the nutritional values and calorie data in our products. Furthermore on request we will be delighted to email you product specifications with the information you desire.
Why do we provide information on allergens on our product packing
Of different products are manufactured at the same sites. Despite thorough cleaning after every production and we are unable to exclude traces of allergens.
Which products contain no traces of milk, peanuts, hazelnuts, soya and egg white?
Since we do not process peanuts in products all Weinrich products are guaranteed to be free of peanuts. We cannot however give a 100% guarantee that there are no traces of milk, hazelnuts / almonds, soya and egg white in our products because so-called "carryovers" can happen within the production process.
What does shelf life mean?
The shell life (“best before”) date tells you how long the product will retain the same quality at the recommended storage temperature.
Does Weinrich chocolate contain alcohol?
Tiny amounts of alcohol help to conserve fillings. In so far as small amounts of alcohol are used in chocolates the alcohol content is declared. All solid chocolate is guaranteed to be free of alcohol.
Can I visit the Weinrich chocolate factory?
Our company is certified for food standards by IFS and BRC. As a result our factory may only be entered by trained and qualified staff. This means that we are unfortunately unable to offer guided tours.
What do we mean by organic chocolate?
Basically organic chocolate is no different from the chocolate we loved as children – except of course that it is made from ecologically grown ingredients. Organic chocolate is shot at those raw materials (Cocoa, sugar etc) have been growing without the use of agrochemicals (fertilisers, pesticides). The use of binding agents (emulsifier is) like soya lecithin is deliberately avoided in the majority of organic chocolate. The main countries which supply organic cocoa are the Dominican Republic, Bolivia and Ecuador. As a matter of principal organic chocolate is labelled with an organic seal. This guarantees that it has undergone a strict independent control according to the guidelines of ecological agriculture.
What do we mean by fair trade chocolate?
Fair trade chocolate is characterised by ecological and social responsibility. Thus the producers of raw materials like cocoa and cane sugar receive higher prices independent of the movements of prices on the world market. Guaranteed purchase amounts and fixed prices mean that the farmers are able to plan long-term investments and strengthen their independence. The fair trade seal on chocolate guarantees long-term delivery relationships and the compliance with ecological standards like for example environmentally friendly production.